Return & Refund Policy – ALXFIT

At ALXFIT, we want you to be fully satisfied with your purchase. If for any reason you are not, you may return your item within 14 days of receiving it.

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Return Eligibility

• Items must be unused, unworn, unwashed, and in their original packaging.

• All original tags and labels must be attached.

• Proof of purchase (order confirmation email or receipt) is required.

• Certain products (e.g., personal items such as water bottles, underwear, or hygiene products) cannot be returned for health and safety reasons.

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How to Start a Return

To initiate a return, please contact us at info@alxfit.co.uk with your order number.
Once approved, we will provide you with the return instructions.

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Return Address

All returns should be sent to the following UK address:

ALXFIT Returns
ALXFIT
64 Worcester Road
London, E17 5QR, United Kingdom

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Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

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Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your product for a refund and place a new order.

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Return Shipping

• Customers are responsible for the cost of return shipping unless the item was faulty or incorrect.

• We recommend using a tracked service, as we cannot be held responsible for lost parcels.

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Contact Us

For any return or refund questions, please contact us at:
📧 info@alxfit.co.uk

ALXFIT LTD